Hi there,

A few winters ago, I was waiting for my flight back to Boston.

Everyone at the gate had on shorts and t-shirts… didn’t they know Boston was cold?!

Then the gate agent made an announcement that gate A7 was a flight to Orlando. That explained everyone’s outfits.

So what can we learn from the airport gate agents?

Remote Octopus recommends sharing the call title and call objective at the top of every conversation.

Why?

So many colleagues are bouncing between video calls. It can feel confusing and disorienting – especially if colleagues are working across multiple different projects. 😵‍💫

Kick off your conversations by grounding everyone together with the title and objective. This is the equivalent of the gate agent announcement of “Welcome to gate C11. We’ll start boarding flight 0723 to Orlando in about 5 minutes.” 

Sharing this information will quickly orient your colleagues. It speeds up their ability to contribute rather than get bogged down in trying to remember which video link they’ve joined and why.

It might feel a bit funny at first to share a call title – but trust me that you’ll start to see a difference in how quickly your colleagues are able to dive into conversation.

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